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FAQs


What Types of Payment do you accept?
I accept Paypal on all transactions. Paypal works with Visa, Mastercard, Discover and American Express. It can also be linked to your bank account for use with your debit card. If you don't have an account, it is absolutely free to create one! Learn more here. I will also accept Postal Money orders and checks, however, orders will not be shipped until payment has cleared.

When can I expect my order to arrive?
Please allow two weeks for shipping. All orders are custom made and will take time to create. In certain cases shipping may be delayed due to backordered supplies. If your accessory is on backorder, we will inform you via email asap.

Can I request a custom order?
Yes! You may customize any design you see in our collections. If you have a special design in mind, please email me and I will do my best to create exactly what you want!

What if I don't see a particular ribbon choice/fabric swatch or floral topper that I am looking for?
Please email me and we can see what we have available to honor your request.

What if I need to Rush an Order ?
If you need your order quickly, for a special occasion, I can expedite delivery in certain circumstances. Please email me so we can discuss it.

Are Pink Hair Candy™ accessories safe for my child?
All of our accessories are made using supplies are lead free. Please be aware that some accessories may contain small parts that may present a choking hazard. Please exercise caution and common sense with our creations

How are your Pink Hair Candy™ accessories constructed?
Our accessories are created using a 1.75" metal double prong alligator clip, or either a 40mm snap clip or mini snap clips for babies. All fabric ends are treated and ribbon ends sealed, so as to not frey.

What is a no slip grip?
We use a patented silicon strip to fully grip even the finest or barely there hair...this option is best suited for infants or for sweeping back whispy bangs. If you prefer no gripper strip, then please include "no grip" in your request section when purchasing.

What is your return policy?
Depending on your order, we do accept returns and exchanges within 7 days of receipt of shipment. No acceptions will be made after the 7 days have passed or if the item/s are not returned in their original condition. Pink Hair Candy™ will refund the entire amount of the item, however shipping on returned merchandise is non-refundable. If you feel that an error has been made, please contact me and I will do my best to work with you to find a solution.

Do you accept wholesale orders?
Yes! If you are a retailer who is interested in carrying our products in your store, please contact me for a wholesale package. We offer either a drop ship program or a $100 minimum. Please include your tax id for all wholesale inquiries.